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As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.
Motor Claims Handler responsibilities:
- Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.
- Provide a triage solution for non-approved repairers to ensure repairs meet standards.
- Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.
- Conduct market research to determine repair costs, salvage values, and settlement options.
- Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.
- Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.
- Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.
- Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.
- Stay updated on modern repair techniques, vehicle technologies, and industry trends.
Skills & experience required:
- Experience in the motor trade industry
- AQP qualification (preferred)
- Strong negotiation & communication skills
- Technical expertise in modern vehicle repairs and valuation
- Knowledge of relevant legislation (FOS, FSA, DPA)
Benefits
- Hybrid working style
- Annual performance bonus
- Onsite parking
- Team building events
- Volunteering work
- 25 days + plus bank holiday
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
