Back to search
Time Recruitment are proud to represent a dynamic and fast-growing insurer seeking a skilled Personal Injury Handler to join their team. If you have experience managing third-party injury claims, possess strong negotiation skills, and are eager to further your career in a forward-thinking organisation, this could be the perfect opportunity for you.
Key Responsibilities:- Manage a portfolio of Personal Injury claims submitted via the OIC/MoJ portals, from receipt of medical evidence through to conclusion
- Communicate with policyholders, witnesses, Third-Party insurers, and other stakeholders to assess and agree liability
- Negotiate settlements with customers, suppliers, unrepresented claimants, and relevant third-party representatives
- Identify potential fraud indicators and refer claims as necessary
- Handle inbound and outbound phone calls while ensuring all files are accurately reserved
- Assess basic liability decisions and raise continuous improvement ideas
- Handle expressions of dissatisfaction and ensure compliance with company policies and values
- Proven experience within a motor claims environment, specifically handling bodily injury claims
- Strong knowledge of indemnity validation, accurate reserve setting, liability resolution, quantum assessment, and settlement techniques
- Experience with the OIC (Official Injury Claims) portal or similar systems is desirable
- Excellent knowledge of liability assessment and regulatory frameworks related to motor claims
- Proficient understanding of the Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules, and the Road Traffic Act (RTA)
- Previous knowledge of FCA requirements, including TCF, is beneficial
- Strong negotiation, influencing, and communication skills, both verbal and written
- Excellent time management, organisational skills, and attention to detail
- Ability to coach and mentor others
- Hybrid Working: After an initial 3-month training period in the office, you can enjoy the flexibility of working from home 4 days a week, with one day in the office. If you prefer to work more from the office, that's perfectly fine too!
- Career Progression: There are plenty of opportunities to grow your career within a fast-growing organisation that values and nurtures its talent
- Competitive Salary: We offer a salary that reflects your experience, with the potential for career progression and performance-related bonuses
If you're a self-motivated, tenacious individual with a strong background in personal injury claims, we'd love to hear from you.
Apply now to take the next step in your career!
