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Payroll Recoveries Assistant

Interquest
Posted a day ago, valid for 24 days
Location

Salford, Greater Manchester M6 5BR

Salary

£18,000 - £21,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Payroll Recoveries Assistant is responsible for recovering contractor overpayments and handling relevant queries via telephone and tickets.
  • The role requires a minimum of 2 years of customer service support experience, preferably with payroll or debt recovery background.
  • Key responsibilities include processing overpayment letters, recalculating overpayments, and updating payments received across various systems.
  • The position demands excellent communication and listening skills, the ability to work under pressure, and a keen attention to detail.
  • The salary for this role is competitive and commensurate with experience.

The purpose of the role:

The Payroll Recoveries Assistant will be responsible for recovering contractor overpayments. The role will see you handling relevant queries via telephone and tickets to provide additional information and agree a repayment plan. You will need to reconcile all payments received, monitor all adjustment forms raised providing reports to each department with the view to prevent errors going forward. You will also provide additional support with internal queries from our Accounts and Credit Control team.

Key responsibilities include: 

  • Process overpayment letters
  • Re-calculate overpayments, LTD, UMB, PAYE
  • Recover overpayments using various method’s
  • Update payments received using various systems
  • Answers support messages via telephone
  • Answers support messages via ticketing system.
  • Answer support messages via ticketing system from our Accounts and Credit Control teams

What are we looking for: 

  • Customer service support experience.
  • Payroll experience or debt recovery experience needed.
  • Good communication skills.
  • Excellent listening skills.
  • Ability to work as a team.
  • Ability to work in fast-paced environment.
  • Ability to work under pressure.
  • Excellent attention to detail.

InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.