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- Manage all product enquiries from internal and external customers
- Liaise with the buyers to obtain pricing and availability
- Provide support on a variety of projects
- Manage all product enquiries from internal and external customers in relation to product availability for allocated customers.
- Using databases, national websites and accumulated data, research each product enquiry to identify which countries a product is available in, taking into consideration requested brands as well as viable alternatives.
- Liaise with the buyers to obtain pricing and availability information on products from initial query.
- Collate all responses and respond to query originator.
- Manage and maintain databases and spreadsheets in relation to live and historic queries.
- Own all enquiries from start to finish for designated customers.
- Carrying out regulatory procedures in relation to importing unlicenced medicinal products.
- Responsible for ensuring the Import Approval database is maintained.
- Liaising with the internal stakeholders to ensure compliance.
- Analyse, review and input data as required by the wider team.
- Provide support on a variety of projects that assist the department on an ad hoc basis.
- Maintenance of supplier and product data in company systems and databases.
- Adhere to GMP/GDP regulations.
- High level of perseverance. A drive to see the job through.
- Thorough in approach with a high attention to detail.
- High level of computer literacy, to include all main Microsoft Office packages.
- Ability to work under pressure and to tight deadlines.
- Strong organisational and administration skills.
- Able and willing to take ownership and use initiative where required to see tasks through to the end.
- Ability to be organised to prioritise workload whilst demonstrating time management skills
