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Insight Executive Group are delighted to be working with a FM company who are looking for a Service Coordinator to join the Technical Services Centre within the Operations Team.
The TSC’s main aim is to deliver efficient, safe and proactive planning and scheduling to ensure the engineering force is operating as effectively, efficiently, and safely as possible. As a Service Coordinator you will support this purpose by scheduling national engineers, operating as helpdesk operative, while coordinating and planning the planned and reactive maintenance activity across a defined contracts division.
Day- to-day of the Service Coordinator:
- Efficiently manage, monitor, and schedule mobile engineers
- Minimise Engineer travel and downtime by efficient planning and scheduling within your dedicated region.
- Taking information from service request calls from customers, engineers, Job Logic PPM, and statutory requirements to assign the appropriate engineer resource via the system
- End to End Ownership of all High Priority jobs raised.
- Triage of High Priority works with direction from the Operations Team and the Technical Team
The Successful Service Coordinator will be able to demonstrate:
- Strong geographical knowledge of the UK to plan and schedule efficiently
- Excellent telephone skills to ensure clients, Engineers, and incoming calls are managed professionally
- Operational support experience, preferably within a similar role with the facilities management industry
- Advanced understanding of customer needs and expectations
- Awareness of skillsets and location of engineers
- Strong customer service and interpersonal skills to deal with different external customers and departments within the business
- Multitasking and time management skills to manage multiple customers and tasks at the same time
- Attention to detail and strong organisational skills
Salary & Benefits:
- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
