Leasehold Team Leader

Leasehold Team Leader

Salary: £39,750.00 + ECU allowance

Greater Manchester

Contract Type: Permanent

Hours: 35 hours per week Monday - Friday (agile working arrangements in place)

Closing date: Friday 13th December 2024

Interview date: W/C Monday 16th December 2024

Interview location: Soapworks, Salford Quays, Manchester

Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. And we have developed an agile, flexible culture which supports people to do this.

To help Irwell Valley to achieve our vision of "creating fantastic places to live and enjoy life", you will be responsible for the day-to-day operational management of our Leasehold, Shared Ownership, Private Rented (Market Rent and Intermediate Market Rent), Commercial Leases and Freeholders, Conveyancing, Land and Property Purchasing customers and colleagues, blocks and properties.

You will implement policies and procedures that support an effective, professional leasehold management service, ensuring all legal requirements are complied with for all services and major works involving leaseholders.

In this role, you will be responsible for

• Delivering and monitoring a coordinated and consistent approach to the delivery of Lease and Tenancy Management, block management, Lease Assignments and Extensions, Land and Property purchases, ensuring all transactions meet legal timelines and requirements.

• The monitoring and management of service contracts including ground maintenance, communal cleaning and window cleaning services.

• Ensuring all relevant major works and Long Term Qualifying Agreements are commissioned through Section 20 process and lead on First-tier Tribunal applications for challenges and dispensations

• Developing and maintaining strong positive working relationships between all relevant internal teams in order to ensure the delivery of seamless, excellent customer experience, asset management, compliance and fire safety.

• Assisting in reviewing relevant policies and procedures to ensure working practices are up to date, relevant and cost effective;

• The management of identified leasehold and private rented schemes and properties, their environment and customers

• In Leasehold properties, the post holder will lead on setting and managing the service charge budgets, responsible for managing repairs and insurance claims, manage all expenditure and lead on Section 20 consultations and help manage the sinking funds.

• Working with homeowners in our leased properties, customers of our private rented properties, colleagues in asset management and compliance, as well as our financial team.

• Continuously assessing and managing risk within the Risk Framework and actively implement control and improvement measures to mitigate risks to customers, property, colleagues, financial performance and organisational reputation etc

• Ensuring that a strong customer focus is maintained in accordance with Irwell Valley Homes values;

We need people who have

• Knowledge of social housing and housing legislation

• Knowledge of Leasehold, Shared Ownership, Private Rented (Market Rent and Intermediate Market Rent), Commercial Leases and Freeholders, Conveyancing, Land and Property Purchasing customers and colleagues, blocks and properties.

• Experience of dealing with challenging situations and complex lifestyles

• Knowledge of GDPR and Equality, Diversity and Inclusion

• Knowledge of the political and legislative influences which may affect service delivery;

• A flexible approach to working hours (including evenings and weekends)

• A valid driving license

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

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