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Travel Consultant (Inbound & Outbound) Manchester - £23,000 - £26,000 dependent on experience + incentives and benefits
Start date: 4th November 2024.
Job description
Do you have a never-ending love of travel that you want to share with others? Are you passionate about customer service and hungry for an opportunity to earn bonuses by reaching personal sales goals?
Tired of working at home and not being around people? Become an Avanti Destinations Travel Consultant! We offer upscale travel vacations to American clients.
Our team is made up of great people who work collaboratively within an office setting. This is an exciting opportunity to be part of a company with over 40 years experience in travel.
We are looking for motivated, enthusiastic people who take pride in the work, love working as a team, and do so with integrity.
The office environment offers:
- Cycle Hub with 94 spaces and electric vehicle charging pods
- Quiet and wellness rooms for occasional privacy, phone and video calls
- Drying room and showers
- Onsite nursery Kids Planet offering discounts
- On onsite post office, convenience store, café, gym and restaurant
- Free tea, coffee and water
Key responsibilities of the role:
- Answering phone calls and emails from Travel Advisors to create bespoke experiences.
- Receiving warm inbound leads and upselling/cross selling high end travel experiences.
- Booking the components of a travel itinerary.
- Sending follow up communications on active bookings by email.
- Providing exceptional external and internal Customer Service and Sales support.
Who are we looking for...
- You enjoy positively impacting lives and building relationships with customers and coworkers while working in a fun atmosphere with relaxed dress code.
- You thrive in a dynamic, fast-paced environment where continuous learning is a daily goal.
- You feel that meeting clients' expectations is not enough, and you approach everything you do creatively, and your goal is to make every traveller's adventure memorable.
- You are able to sell international travel packages including land packages, air, rail, and hotels while sharing knowledge and expertise from personal experiences.
- You are a self-starter, take initiative, and have a strong work ethic.
- You develop long standing relationships, building referral and repeat business.
Requirements:
- Have a proven history of successfully meeting targets including upselling within a fast-paced Contact Centre environment.
- Be passionate about building relationships with customers and colleagues.
- Possess the drive to deliver and enhance the end-to-end Customer Experience.
- Demonstrate excellent communication skills
- Exhibit a professional, positive, upbeat and friendly personality who works as part of a team.
If you feel you are who we are looking for please apply below!
Job Type: Full-time, Permanent
Pay: £23,000.00-£26,000.00 per year
Highly qualified candidates are earning up to £1200 extra per month in incentives and overtime, OTE for this position is £37,400 - £40,400
What we offer in addition to salary and incentives
- Travel to the destinations we sell (after qualifying period)
- Assistance with travel to the office on trams
- Breakfast cereals and snacks
- Highstreet discounts
- Company Pension (after qualifying period)
- IATA membership (after qualifying period)
- Discounted travel through our in-house system (after qualifying period)
Schedule:
- Shift pattern to support operating hours for international customers.
Experience:
- Travel: 2 years (preferred)
- Sales or Customer service: 3 years (preferred)
- Microsoft Office: 1 year (preferred)
