Customer Care Advisor

Our client in Salfords is seeking a Customer Care Advisor to join their team on a permanent basis. The ideal candidate will be responsible for managing customer complaints, credit control, issuing credits, and helping turn complaints into sales opportunities. This role requires a strong and resilient personality to effectively manage difficult situations and maintain positive customer relationships. It offers a great opportunity for someone who thrives in a customer-facing environment and is looking to work within a dynamic and supportive team.

Key Responsibilities:

• Handle customer complaints and concerns in a professional, empathetic, and resilient manner.
• Turn customer complaints into sales opportunities, providing effective solutions and ensuring customer satisfaction.
• Perform credit control duties, ensuring accurate processing of payments and outstanding balances.
• Issue credits and manage customer accounts efficiently.
• Work with Dynamics 365 or similar CRM systems to manage customer inquiries and updates.
• Route calls appropriately, ensuring customers are directed to the correct department when necessary.
• Spend 4 days a week in Salfords and 1 day a week at the Head Office in Coulsdon, collaborating with the Financial team and strengthening internal relationships.

Key Requirements:

• Proven experience in a customer service or customer care role.
• Strong ability to turn complaints into sales through excellent communication and problem-solving skills.
• Experience with credit control and issuing credits.
• Knowledge and experience using Dynamics 365 or a similar CRM system.
• Full driving license required for occasional travel between Salfords and Coulsdon.
• Strong and resilient personality, capable of managing challenging customer interactions and maintaining professionalism.
• Excellent interpersonal skills and the ability to build and maintain strong relationships with both customers and internal teams.
• Strong organisational skills with attention to detail.

Benefits:

• Permanent position with competitive salary.
• Opportunity to work closely with the Financial team and build strong internal relationships.
• Flexible working location (Salford-based with one day at Head Office).
• Supportive and friendly team environment.
• Mon to Fri - 40 hours per week

If you are a strong and resilient individual with a passion for customer service, credit control, and are looking for an exciting new challenge, we would love to hear from you.