Back to search
- Location: Andover
- Job Type: Full-time, Permanent
Join our team as a Customer Service Administrator and play a key role in providing outstanding customer service and administrative support. This position is ideal for someone who is highly organized, enjoys interacting with people, and thrives in a dynamic, fast-paced environment.
Day-to-day of the role:- Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses.
- Maintain and update customer records and databases with the status of orders and accounts.
- Process orders, forms, applications, and requests from customers.
- Coordinate with other departments to ensure smooth operation and excellent customer service.
- Prepare regular reports on customer needs, problems, interests, and potential for new products and services.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office and any relevant software.
- Experience in a customer service role is preferred but not essential.
- A proactive approach and a keen eye for detail.
Please submit your CV and a cover letter explaining why you are a good fit for this role to our HR department. Ensure your application highlights your customer service experience and any relevant administrative skills.
