Customer Service Assistant

CUSTOMER SERVICE ASSISTANTTHURSDAY - MONDAYSALISBURYUp to £27,000 + TRAINING & DEVELOPMENT

THE OPPORTUNITY:We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.If you are working in a similar Customer Service or Customer Experience role, and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!THE MARKETING EXECUTIVE / MARKETING ASSISTANT ROLE:

• Handling incoming calls, emails and online enquiries promptly and efficiently
• Processing bookings using an online booking system
• Handling customer concerns, enquiries and complaints
• Managing booking rescheduling and modifications
• Processing refunds where applicable
• Ensuring customer records are kept up to date
• Providing customers with relevant information about their bookings both in advance and on the day
• Providing administrative support to the Operations team

THE PERSON:

• Experience in a Customer Service or Customer Experience role is essential
• Excellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties
• Strong problem solving abilities
• Able to work well in a fast-paced and sometimes pressurised environment
• Intermediate user of Microsoft Office packages
• Strong attention to detail
• Excellent organisational skills
• Confident to work efficiently as part of a team

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