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CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to 30,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY:
We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role, and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!
THE ROLE:
- Handling incoming calls, emails and online enquiries promptly and efficiently
- Processing bookings using an online booking system
- Handling customer concerns, enquiries and complaints
- Managing booking rescheduling and modifications
- Processing refunds where applicable
- Ensuring customer records are kept up to date
- Providing customers with relevant information about their bookings both in advance and on the day
- Providing administrative support to the Operations team
THE PERSON:
- Experience in a Customer Service or Customer Experience role is essential
- Excellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties
- Strong problem solving abilities
- Able to work well in a fast-paced and sometimes pressurised environment
- Intermediate user of Microsoft Office packages
- Strong attention to detail
- Excellent organisational skills
- Confident to work efficiently as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.
