Senior Service Advisor

Senior Service Advisor, Salisbury Wiltshire - Salary & OTE CIRCA 35,000

My client is a leading main dealership in the automotive industry, committed to providing exceptional customer service and top-quality vehicles. They are seeking a highly motivated and experienced Senior Service Advisor to join their team in Salisbury, Wiltshire.

Responsibilities:

• Greet customers and their vehicles in a professional and friendly manner, discussing and confirming their requirements.
• Lead and motivate the workshop team to achieve exceptional performance and productivity.
• Foster a collaborative work environment that promotes teamwork and efficiency.
• Identify and address any team challenges or roadblocks promptly.
• Provide exceptional customer service throughout the entire repair process.
• Keep customers informed of vehicle status, progress, and estimated completion times.
• Offer expert technical advice and recommendations on necessary repairs or upgrades.
• Proactively promote additional services or products that can enhance the customer's experience.
• Ensure efficient work flow and timely completion of repair orders.
• Monitor and optimise workshop processes to minimise delays and maximise productivity.
• Maintain accurate and up-to-date customer and vehicle records in the Kerridge DMS.
• Verify the accuracy of invoices and ensure timely billing.

Qualifications and Experience:

• Proven experience in an after sales role within the motor trade.
• Excellent communication, organisational, and attention to detail skills.
• Knowledge of Kerridge DMS is advantageous.

Benefits:

• Manufacture training provided
• Up to 25 days annual leave plus bank holidays
• Pension Scheme with employer contributions
• Employee Assistance Programme
• Eyecare Vouchers
• Cycle to work scheme
  
• Life Assurance Policy
• Staff Discounts (MOTs, repairs)
• Staff Retail Purchase Scheme

If you are a passionate and dedicated Service Advisor in the Salisbury, Wiltshire area, who is looking to take that next step in their career, I encourage you to apply.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Beckie
Job Number: BG0007 / INDIND

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.