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Job Title: Wiltshire Community Outreach Energy Advisor
Location: Wiltshire
Salary: 27,121 per year pro rata, rising to 29,803 (pro rata) upon successful completion of probation period.
Job Type: Part time, Fixed term contract (12 months)
About the role:
Help deliver the UKSPF project by conducting outreach, home visits and training to both the armed services community and other vulnerable households and groups in Wiltshire.
Duties and Responsibilities:
An applicant appointed to the role will be expected to:
- To travel across South Wiltshire to deliver events, talks and presentations and give advice to people in their own homes.
- To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
- To deliver outreach support to Wiltshire's armed services community.
- Train health and community professionals and volunteers in those organisations to deliver basic energy advice, including refresher training.
- To identify energy improvements that can be made to a property and make appropriate referrals for them (such as ECO, Household Support Grant etc.).
- Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
- Refer clients appropriately for casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
- To help vulnerable clients make applications for grants and switch energy tariffs.
- Build on existing partnerships with health and community partners by providing in-depth training sessions covering the basics of energy advice, to enable these partners to support their clients themselves.
- Build new partnerships in Wiltshire, provide fuel poverty trigger-training sessions, and raise the profile of Warm and Safe Wiltshire.
- To provide administrative support to the delivery of the project and maintain accurate and detailed records of all interactions with clients.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
- O' Level or GCSE maths and English or equivalent
- Previously worked with or volunteered for the Armed Forces.
- Three of more years' experience of giving advice.
- Experience of customer service.
- Experience of taking a lead on the delivery and coordination of project-based activity.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to present complex information in an accessible and appropriate manner.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative.
- Highly organised at managing time and workload.
Benefits:
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
How to apply:
Please click apply and you will be emailed an application form to complete and further instructions.
Please note this application form will need to be returned for you to be considered for this role.
Candidates with experience or relevant job titles of Energy Outreach Coordinator, Sustainability Engagement Specialist, Energy Efficiency Consultant, Renewable Energy Advocate, and Environmental Program Liaison may also be considered.
