Technical Support EngineerSalisbury - 5 Days on-site£30,000 - £35,000 + benefitsThis is an excellent opportunity for a Technical Support Engineer to join a company that offers an exciting chance to learn industry knowledge within a business that has been established over 50 years. This company is a leading manufacturer of medical grade temperature-controlled storage solutions, specialising in innovative technologies for the healthcare and life sciences sectors. Equally, they operate on a global scale with the business, shipping to over 90 different countries.In this varied role you will be responsible for providing product support to customers globally. Responsibilities include answering incoming calls, emails, and online chat inquiries to diagnose and troubleshoot common problems remotely. Being able to provide clear and concise technical guidance to customers over the phone, including step-by-step instructions for resolving issues is essential.The ideal candidate will have prior experience in customer service or technical support, preferably in a demanding environment. Excellent communication and interpersonal skills, both written and verbal, are essential, along with strong problem-solving and analytical abilities. Equally, proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.This is a fantastic opportunity for an aspiring Technical Support Engineer to join a market leading company in a varied and exciting role.The Role:* Provide support for products globally via phone and email.* Maintain accurate record keeping.* Troubleshooting general product inquiries.* Based 5 days on-site in SalisburyThe Person:* Demonstrated knowledge of Technical Product Support.* Experience in remote troubleshooting and dealing with customer inquiries.* Deliver excellent Customer service.* Must have a high attention to detail when record-keeping.* No Smoking or VapingReference Number: BBBH246682To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical RecruitmentThis vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment AgencyRise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Back to searchTechnical Support Engineer
Rise Technical Recruitment Limited
Posted a day ago, valid for 14 days
Salisbury, Wiltshire SP2 0AF, England
Full Time
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Sonic Summary
- A Technical Support Engineer position is available in Salisbury, offering a salary between £30,000 and £35,000 plus benefits.
- The role involves providing product support to customers globally through phone, email, and online chat inquiries.
- Candidates should possess prior experience in customer service or technical support, ideally in a demanding environment.
- Excellent communication skills and proficiency in Microsoft Office Suite are essential for this position.
- This opportunity requires a high attention to detail and is based on-site for five days a week.
