Back to search
Along with a salary of up to £40,000 per annum, you will also have the use a company pool car/van for work-related trips when needed.
What youll do as Instrument Support Technician:
- Maintain and improve a comprehensive Customer Service focus and help develop ideas and system changes to improve the service offering to their customer base.
- Establish stable, documented, and trained processes for creating and solving customer technical queries and problems.
- Providing measurable, timely responses to colleagues, partners, and customers' requests or complaints.
- Ensure that the company receives and provides accurate and pertinent information when creating and solving customer technical queries and problems.
- Ensure that problems are corrected to the satisfaction of the customer or partner, drive to the root cause of the problem, and implement preventative actions designed to prevent the recurrence of the problem.
- Ensure that issues are escalated correctly if/when required.
- Help to correlate data for technical products or application issues based on customer type, place, product, component and application.
- Use reports to identify and escalate trends which may require improvements in their product support, supply chain, manufacture or design.
- Provide suitable training to partners and customers via various media, including online and in-person, to ensure that we maximise the volume of customer issues that can be resolved at the point of use or with local partners.
- Reduce the volume of issues that are escalated through.
- Collect qualitative and quantitative information from customers to provide actionable feedback for ongoing and future product development.
- Provide support where needed, on group-level technical support projects, always considering the needs of the wider group
- Drive yourself to clients and other sites around the UK.
- Tank cooling/water testing/fluids experience
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
