Second Line Applications Support Technician

Job Title:Second Line Applications Support Technician

Location:Salisbury (Hybrid)

Company:Fexco Property Services (Management) Limited

Hours:37.5 per week

About the Role:
We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core business applications.

Key Responsibilities

• Handle incoming application support incidents, requests, and changes.
• Manage and maintain personal call queues, ensuring timely resolution of support tickets.
• Troubleshoot and resolve technical issues, from simple user requests to complex application queries.
• Escalate and collaborate on unresolved issues with 3rd party vendors and internal teams.
• Assist with application upgrades, database updates, and testing processes.
• Identify and correct data errors within core applications.
• Support acquisitions and data migrations between property software platforms.
• Maintain and update technical documentation regularly.
• Provide training to users through written guides, remote sessions, and in-person workshops.
• Participate in software implementation projects, system upgrades, and process efficiency improvements.

Required Skills & Experience

• Understanding of SQL and databases.
• Excellent troubleshooting skills with a strong analytical mindset.
• Strong verbal and written communication skills with a professional and customer-focused approach.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Self-motivated with a proactive approach to problem-solving and process improvements.
• Ability to work both independently and as part of a close-knit applications support team.
• IT, Numeracy, and Literacy Skills to Level 2 or equivalent.

Desirable Skills (Training Provided if Needed)

• Knowledge ofproperty management systemsor financial software.
• Understanding ofcloud-based environmentsand application hosting.
• Familiarity withsystem integrations.
• Proficiency inany programming language(Perl, Ruby, Lua, C, C++, or .NET) is a plus but not required.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as an Applications Support Technician.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.