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We are looking for an Operations and Customer Service Coordinator to join Customer Support team. This is a permanent opportunity to join a global leader in their sector.
Responsibilities
- Provide shipping and collection invoices and other relevant documents for importing.
- Arrange collections and replacement equipment worldwide.
- Liaise with technicians and customers over call-outs and inspections.
- Receive calls from customers and external offices worldwide.
- Provide repair quotations.
- Responsible for servicing of equipment for a major customer.
- Provide weekly Teams support for customers.
- Maintain and provide databases to technicians worldwide.
- Update systems with serial numbers of replacement components.
- Generate and distribute daily customer reports.
- Coordinate S&M and replacement parts requirements with overseas service centres.
- Raise sales orders and invoices on Sage.
- Handle customer complaints, coordinate with relevant departments to identify the cause, and provide prompt solutions.
- Provide first-line support for all overseas service centres.
Experience
- Customer Service experience.
- Experience of sales order processing.
- Experience in Sage 200 or similar.
- Proficiency in excel.
- Strong commitment to customer satisfaction.
- Excellent communication skills.
Hours- Monday to Thursday 08.00 - 5.00pm Friday 08.00am to 1.00pm. Flexi start/finish available.
£25,000 to £26,000
If you have the relevant experience as detailed, please submit an up to date CV by using the apply button.
