Customer Support Assistant

We are looking for a Customer Support Assistant to join a Customer Support team.

The following tasks and activities form the primary duties of the role. Please note this list is not exhaustive and the role will require you to complete additional ad hoc activities:

• Raise orders and invoices for new sales, service & maintenance and Remote Planet tracking.
• Progress chase supporting documentation and quote approvals for new sales and after sales orders.
• Provide a high level of customer support, ensuring all calls, emails, queries and questions are answered and resolved in a timely manner.
• Process and issue import/export documentation.
• Collate information from service centres on the SLA requirements.
• Liaise with Field Technicians to organise site visits, where applicable.
• Log and monitor customer complaints, ensuring they are investigated and resolved effectively and efficiently.
• Provide monthly reports to customers.
• Maintain databases and spreadsheets efficiently, keeping data organised and consistent.
• Provide remote planet admin first line support.
• Maintain an excellent level of product knowledge to enable you to provide the required standard of customer support.

We are looking for someone who has;

• Customer Service experience.
• Experience of sales order processing.
• Experience in Sage 200 or similar.
• Proficiency in excel.
• Strong commitment to customer satisfaction.
• Excellent communication skills.
• Positive can do attitude.

Hours of work: Contractual hours would be 08:00-17:00 Monday – Thursday with an unpaid 30 min lunch break, 08:00- 13:00 on a Friday no lunch break. Office staff do operate a flexible start time, which can be between 07:30-09:00, the end time would then vary based on start time. For example, 07:30 would be 16:30 or 07:45 would be 16:45 ect.  Please note these flexible hours might not be available straight away during the induction period.

DBS check is required.

If you have the relevant experience as detailed, please submit an up to date CV by using the ‘apply’ button.