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Customer Service Administrator
Crewe
£23,400 per annum
37.5 hours per week
Calling all experienced customer service advisors looking for a new challenging role and the oppertunity for progression! Are you working in a Customer Service role that feels a little stale? Are you in need of a role which offers great opportunists and the chance to help vulnerable people who rely on your fantastic customer service and administration skills?
Based in Crewe, we are looking for a positive, empathetic and organised candidate to join a like minded team of advisors in a fast paced and busy office, you'll receive full training, opportunities to move up within the company and lots of benefits including a BLUE CARD MEMBERSHIP!
Duties
- Handling inbound calls
- Answering queries and troubleshooting device issues over the phone and email
- Receive patient referrals and setting up patients with new devices
- Managing device faults and scheduling technicians to jobs across the UK
- Accurately maintain and update patient and customer records
- Make outbound calls to patients to record compliance information
Key skills required:
- Strong communication skills including a natural telephone manner
- Good listening skills, really care about the customer and be resilient
- A can-do attitude
- Experience of communicating at all levels
- Experience of problem solving and resolving issues in a positive way
- Experience within a contact centre is desirable but not essential
- PC literate - using word, excel and outlook
- Administration skills and attention to detail
Call Leanne on or send your CV to
INDCOM
