Business Analyst

Reed

Posted 21 hours ago, valid for 25 days

Sandwich, Kent CT13 9AL, England

Part Time

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Sonic Summary

My client is seeking a Business Analyst to oversee and implement a variety of projects within the assigned functional area.
The role involves collaborating with business stakeholders to ensure successful project completion, particularly in customer experience (CX).
Key responsibilities include supporting Customer Experience Mapping Initiatives at both global and regional levels, as well as providing training on relevant tools.
Candidates should have a minimum of 3 years of experience in a similar role and a strong understanding of journey management tools.
The position offers a competitive salary of $80,000 to $100,000 per year, depending on experience.

My client is looking for a Business Analyst to manage, develop and implement projects of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion. You will be required to support with a specific piece of project work in customer experience (CX).

Supporting Customer Experience Mapping Initiatives at global and regional levels, including tool training and instruction to be advised. This encompasses specific regions, segments, and journey types prioritised by the business.
Translating and building journeys and personas based on interviews, transcripts, and documented journeys into the journey management tool as directed.
Identifying insights and opportunities highlighted within the journeys.
Participation in global working sessions with CX team members to gather information as required.
Collaborating with the CX Central Strategic Initiatives team and partnering with the Sales Channel CX Manager and Service and Support CX Manager to execute.

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