Customer Validation & Master Data Representative

Job Title - Customer Validation & Master Data Representative

Location - Sandwich, Kent

Contract - 6 months

Working Pattern - 20 hours (4 days a week)

Pay - PAYE - 16.76 p/h to 18.19 p/h

SRG are working with a global leading pharmaceutical company that are seeking a Customer Validation & Master Data Representative to join their team.

This is a critical role within the Customer Account and Supply Management team, a part of the Commercial Customer and Contracts platform service. The CC&C platform partners and collaborates with both internal and external stakeholders in order to keep abreast of the ever-changing healthcare environment. This exciting role will be working with the Customer Account & Supply Management Manager to continually adapt and evolve approaches to ensure that our medicines reach patients when and where they need them.

Key responsibilities:

• In accordance with SOPs, complete checks to ensure that the client does not supply product to non-registered/licensed premises.
• Track license changes being made under grace periods. Liaise with customers regarding their registration details and take appropriate actions if register updates become overdue.
• Ensure compliance with Good Distribution Practice (GDP) regulations, to maintain the quality of the products and integrity of the distribution chain
• support other areas within the team, uses their initiative to recommend continuous improvement opportunities to the Customer Account & Supply Management Manager.
• Supports business changes as appropriate.
• Supports in ad hoc projects to improve processes.
• Maintain an accurate filing system Customer accounts & amendments to ensure effective administration and audit compliance.

Requirements:

• Secondary education level, including GCSE or equivalent in maths and English.
• Customer service experience in handling challenging customer queries.
• Preferred business to business experience.
• Good level of general IT skills, including MS Office. Experience of working with SAP an advantage but not essential.
• Ability to work with accuracy under pressure.
• Ability to make informed decisions.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• Able to work in a dynamic and multi-tasking environment.
• Ability to analyse data.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.