Customer Service Manager

Reed

Posted 8 hours ago, valid for 16 days

Sawbridgeworth, Hertfordshire CM21 0BJ

Full Time

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Sonic Summary

Reed Business Support is seeking a Customer Service Manager to lead a growing team in Sawbridgeworth.
The role involves overseeing team operations, setting goals, and training staff members.
The position offers a salary of up to £45,000, with additional benefits to be discussed upon application.
Candidates should have relevant experience in customer service management to effectively engage with the team and improve customer experiences.
This opportunity is ideal for a seasoned manager looking to contribute to a vibrant and dynamic organization.

Reed Business Support are now sourcing for a Customer Service Manager to join our client in a period of growth. This is an opportunity to take over an existing / growing Customer Service team, Your primary duties include overseeing the team, setting team goals, monitoring progress, onboarding and training staff members.

Salary & benefits: up to £45,000, other benefits discussed on application.

We have an exciting opportunity to join a vibrant and growing team in Sawbridgeworth as a Customer Service Manager.Our client, has seen remarkable year-on-year growth and is now looking for a seasoned manager to lead their dynamic team in delivering exceptional customer experiences.

As the Customer Service Manager, you will be responsible for managing the day-to-day operations of the current team, while also actively engaging in daily operations to ensure the best outcomes for customers.Key responsibilities for this role include:- Keeping the customer service teams running smoothly to ensure excellent service delivery.- Taking responsibility for departmental processes and liaising with management to implement continual improvements.- Monitoring team performance and developing reporting procedures for senior management.- Leading, coaching, and inspiring the customer service team.- Analysing customer touchpoints to identify trends and find ways to enhance the customer experience.Please apply now for a confidential chat.

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