Sales Consultant

Sales Consultant£26,000

Monday to Friday 09.30am - 5.00pm and Saturdays 10.00am - 2.00pmLocation: Sawbridgeworth

Our client is a leader in Kitchen & Components company, dedicated to providing exceptional products and services to their valued customers. They pride themselves on their commitment to quality and customer satisfaction. HRGO are looking for a passionate and experienced Sales Consultant to join their team. The chance to make a real impact in a growing the company.

Key Responsibilities:* Lead and manage the customer service team to ensure outstanding service is delivered consistently and to a high standard.* Oversee order processing, ensuring accuracy and promptness.* Develop and maintain efficient telephone communication processes to handle customer inquiries and issues effectively.* Collaborate with the shipping department to ensure timely and efficient delivery of products.* Continuously improve customer service procedures, policies, and standards.* Drive initiatives to enhance customer focus and satisfaction within the organisation.* Handle complex customer issues and delegate to team members as necessary.

Qualifications & Skills:* Proven experience in a customer service role, ideally within a similar industry or retail.* Previous experience within the Kitchens Trade (not essential)* Strong customer service skills with a customer-focused approach.* Excellent telephone communication skills.* Ability to multitask * Strong problem-solving skills and the ability to handle difficult situations with professionalism.* Good communication skills * Good knowledge of IT, social media and advertisement