Customer Service Advisor

Reed

Posted 7 hours ago, valid for 16 days

Sawbridgeworth, Hertfordshire CM21 0BJ

Full Time

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Sonic Summary

The position of Customer Service Advisor is available in Sawbridgeworth, Hertfordshire, offering 35 hours of work per week.
The salary starts at £23,800 and increases to £25,000 after a successful probation period, along with various benefits including a bonus and pension.
The role involves building strong relationships with clients, maintaining clear communication, and resolving issues effectively.
Candidates should be able to communicate confidently, solve problems under pressure, and stay organized in a dynamic environment.
A minimum of 1 year of relevant experience in customer service is preferred for this role.

Job Title: Customer Service Advisor

Location: Sawbridgeworth, Hertfordshire

Working Hours: 35 hours per week

Salary & benefits: £23,800 increasing to £25000 after successful probation, 21 days holiday – plus Bank Holidays, Up to 10% annual bonus, 8% pension, Laptop, Mobile Phone, Gym Membership

Join a fast-growing, dynamic team in Sawbridgeworth as a Customer Service Advisor

Our client, has seen remarkable year-on-year growth and is now looking to expand the team.

Your Role:

Building strong relationships with clients and energy partners to deliver excellent customer service.
Keeping communication clear, professional, and responsive across all channels.
Maintaining accurate records and reporting key updates to clients and partners.
Diagnosing and resolving issues remotely to restore power efficiently.
Anticipating challenges and taking proactive steps to support our clients.

What We Need:

Communicating with confidence to engage clients and stakeholders.
Solving problems quickly and efficiently under pressure.
Staying organised and detail-focused to keep operations smooth.
Adapting to changing priorities with resilience and ease.

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