Hybrid working available
Great company, location & benefits

Job Title: Customer Service Coordinator Reports to: Team LeaderLocation: Sawbridgeworth, but you may be required to work from other locations at the company's discretion and with appropriate notice. Hybrid work model includes one day per week working from home.Working Hours: 35 hours per week, Monday to Friday. 9am to 5pmSalary: £23k – increasing to £25kpa after 6 months’ probation, 21 days holiday – plus Bank Holidays, 5% pension, laptop, mobile phone, and free parking. Up to 10% annual bonus, Gym membership Nature and Scope: The Customer Service Coordinator is responsible for building and maintaining positive relationships with clients and partners, ensuring clear communication and accurate record-keeping. The role involves troubleshooting issues remotely in vacant homes, proactively addressing challenges, and supporting the successful re-housing of tenants in affordable housing. Key tasks include daily communication via email and phone, updating the portal, and providing regular reports to clients and partners. Principal accountabilities:

Relationship Management: Build and maintain strong relationships with clients and partners through regular communication, promptly addressing concerns, and ensuring clear understanding of requirements and instructions.

Communication: Ensure effective communication between clients and partners by providing prompt and professional responses via email and phone, keeping all parties informed of developments, updates, and resolutions.

Data Management: Maintain accurate records of all communications, updates, and actions in the log, ensuring timely and thorough reporting to clients and partners on key instructions and progress in resolving energy issues in domestic homes.

4. Troubleshooting and Resolution: Use remote tools to identify, diagnose, and resolve energy issues in vacant homes, providing efficient solutions to restore power and prepare the properties for tenant re-housing.

Problem Solving and Proactive Support: Proactively anticipate and address potential challenges in restoring power, taking steps to mitigate risks and support clients and energy partners, ensuring the successful re-housing of tenants in affordable housing.

Skills & Competencies (Required)

Communication: Excellent verbal and written skills for clear, professional interaction with clients, partners, and stakeholders.
Problem-Solving: Strong ability to analyse and resolve energy-related issues creatively and logically.
Organisation&Planning: Efficient management of multiple tasks, maintaining accurate records, and ensuring timely completion of objectives.
CustomerService: Empathetic, client-focused approach to address concerns and provide positive support throughout the process.
ITLiteracy: Proficient in software applications, data management, and remote troubleshooting.
Adaptability&Resilience: Flexibility in managing changing priorities, overcoming challenges, and maintaining focus under pressure.
TelephoneEtiquette&RelationshipBuilding: Professional, courteous communication with clients and partners, building trust and positive rapport.
AttentiontoDetail: Precision in data handling, assessments, and communication to ensure accuracy.
Collaboration: Effective teamwork and cooperation with colleagues, clients, and stakeholders to achieve shared goals.

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