Customer Service Associate

Mosaic Recruitment Ltd.,

Posted 3 days ago, valid for 4 days

Sawbridgeworth, Hertfordshire CM21 0BJ

Full Time

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Sonic Summary

The job title is Customer Service Coordinator, based in Sawbridgeworth with a hybrid working model that includes one day per week from home.
The position requires 1-2 years of experience in customer service or a related field.
The salary starts at £23,000, increasing to £25,000 after a 6-month probation period, along with benefits such as 21 days holiday plus bank holidays and a 5% pension.
The role involves building relationships with clients, maintaining communication, and resolving energy issues efficiently.
The company, established in 2020, is rapidly growing and specializes in energy solutions for social landlords across the UK.

Hybrid working available
Great company, location & benefits

Job Title: Customer Service Coordinator Reports to: Team LeaderLocation: Sawbridgeworth, but you may be required to work from other locations at the company's discretion and with appropriate notice. Hybrid work model includes one day per week working from home.Working Hours: 35 hours per week, Monday to Friday. 9am to 5pmSalary: £23k – increasing to £25kpa after 6 months’ probation, 21 days holiday – plus Bank Holidays, 5% pension, laptop, mobile phone, and free parking. Up to 10% annual bonus, Gym membership and 10 days extra emergency working from home days. Join a fast-growing, dynamic team in Sawbridgeworth driving energy solutions for social landlords across the UK. Our client, established in 2020, has seen remarkable year-on-year growth and is now looking to expand the team. Specialising in void energy services for social landlords across the UK, they currently serve over 100 clients and manage more than 1 million properties, marking them as a significant player in a niche market. Your Role:

Building strong relationships with clients and energy partners to deliver excellent customer service.
Keeping communication clear, professional, and responsive across all channels.
Maintaining accurate records and reporting key updates to clients and partners.
Diagnosing and resolving energy issues remotely to restore power efficiently.
Anticipating challenges and taking proactive steps to support our clients.

What We Need:

Communicating with confidence to engage clients and stakeholders.
Solving problems quickly and efficiently under pressure.
Staying organised and detail-focused to keep operations smooth.
Adapting to changing priorities with resilience and ease.

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