Service Advisor

Mosaic Recruitment Ltd.,

Posted 2 days ago, valid for 13 days

Sawbridgeworth, Hertfordshire CM21 0BJ

Full Time

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Sonic Summary

The position available is for a Customer Service Associate located in Sawbridgeworth, Hertfordshire, with a hybrid working option.
The salary starts at £23,800, increasing to £25,000 after a successful probation period, along with additional benefits.
Candidates are expected to have strong communication skills and the ability to solve problems efficiently under pressure.
The role involves building relationships with clients, maintaining accurate records, and diagnosing energy issues remotely.
This opportunity is ideal for individuals seeking their first office job with a dynamic and fast-growing company.

Hybrid working available
Great company, location & benefits
Lovely role for first office job

Job Title: Customer Service Associate Reports to: Team LeaderLocation: Sawbridgeworth, HertfordshireWorking Hours: 9-5pm 35 hours per weekSalary & benefits: £23,800 increasing to £25000 after successful probation, 21 days holiday – plus Bank Holidays, Up to 10% annual bonus, 8% pension, Laptop, Mobile Phone, Gym Membership Join a fast-growing, dynamic team in Sawbridgeworth as a Customer Service Associate driving energy solutions for social landlords across the UK. Our client, established in 2020, has seen remarkable year-on-year growth and is now looking to expand the team. Specialising in void energy services for social landlords across the UK, they currently serve over 100 clients and manage more than 1 million properties, marking them as a significant player in a niche market. Your Role:

Building strong relationships with clients and energy partners to deliver excellent customer service.
Keeping communication clear, professional, and responsive across all channels.
Maintaining accurate records and reporting key updates to clients and partners.
Diagnosing and resolving energy issues remotely to restore power efficiently.
Anticipating challenges and taking proactive steps to support our clients.

What We Need: Communicating with confidence to engage clients and stakeholders.

Solving problems quickly and efficiently under pressure.
Staying organised and detail-focused to keep operations smooth.
Adapting to changing priorities with resilience and ease.

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