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We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
Food and beverage Managerwill ensure that all aspects of food and beverage runs to a high standard whilst aiming to increase staff development and profitability.
Key Duties & Responsibilities:
- To be friendly, knowledgeable and assertive with both guests and colleagues.
- To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.
- To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guests needs are anticipated and action is taken.
- To work with the Head Chef , Restaurant and Bars Managers (including C&B Manager/ Ass C&B/ DMs) to ensure that menus, service and facilities offered to guests are of wide choice and high standards. To be able to offer alternatives to guests when necessary.
- To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support. To liaise with other departments to also ensure the smooth operation of services.
- Induct staff on Health & Safety ensuring all sign off documents are completed, and training is given to HR.
- Beverage ordering & Stock takes.
- Inductions of new staff in the Food & Beverage department and ensure full training is carried out.
- Weekend plan & rostering efficiently
- Dealing with guests feedback and responding accordingly
- Working more functions and improving service
- Project work as and when set by your line managers
- To have a thorough knowledge of services and facilities available in the department and be able to make suggestions to guests.
- To ensure that the Departments Standards of Procedures are complete, up to date and read, understood and used by all department staff.
- To plan staffing levels cost effectively and work within set budgets.
- To recruit a high standard of staff whilst liaising with the HR Department and Operations Manager.
- To be responsible for the development of all departmental staff to meet the present and future needs of the Department and Organisation.
- To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.
- To deputise for the Operations Manager in his absence.
- To complete staff Rotas and plans for business
- To come up with and promote special offers
Skills and Requirements:
- To ensure customer satisfaction
- Excellent oral and written skills
- Articulate
- Meticulous with excellent attention to detail
- High energy levels
- Ability to deal with any situation that may arise
- Ability to produce consistently accurate work even whilst under pressure
- Capable of working alone and along with the team
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible
- Experience and a similar role
- Hotel industry experience
- A competitive salary
- 28 days holiday (including bank holidays)
- Discount on food and beverage
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
