Back to search
Job title: Maintenance Services Operations Manager
Overall Purpose of Job
Responsibility for the management of the service area on a day-to-day basis and ensuring that all task s relate to the team are carried out effectively & efficiently, including performance targets, H&S legislation and Buildings compliance.
- Temporary position to 12 months (maternity) £ 52,252 p.a.
- Mon-Fri
- 30 days annual leave
- Health Scheme
- Pension
- Training and development
Main Responsibilities
- To lead & manage the delivery of high-quality, cost-effective Maintenance Services to all its customers and stakeholders.
- To effectively manage the Area Manager daily, including investigating & implementing disciplinary action where appropriate.
- To lead the implementation of the Damp and Mould action plan and report performance to senior management and board.
- To lead the progress of disrepair claims, ensuring processes and procedures in place facilitate effective processing of claims and completion of works
- In liaison with the Productivity & Performance Manager produce a comprehensive and relevant management information to measure performance and cost effectiveness.
- In liaison with the Contractor Co-ordinator, manage and monitor the use of contractors including budgets and performance against SLA's set out.
- To lead a performance culture throughout the service area, monitor and make improvements where identified.
- To develop & implement effective systems, policies, procedures, and processes.
- Ensure that all works in relation to the more complex cases, including Damp and Mould and Disrepair are completed within timescales.
- Responsible for ensuring that the service area meets all the H&S legislative & compliance requirements and staff training requirements are devised and completed.
- To manage & maintain budgets in line with VfM service delivery.
- Communicate effectively with customers, other service areas & stakeholders.
- To deliver an effective and efficient empty homes service that meets the standards in terms of timescales, cost and quality.
- Deliver a staff engagement process that delivers effective communications to all team members.
- Co-ordinate, resolve and monitor complaints, ensuring lessons are learnt where the service falls short of expectations.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.
Knowledge, Skill & Experience Required
- Relevant trade qualification and / or HNC/Degree in construction related subject, or equivalent experience.
- Sound experience & knowledge in a building related trade.
- Previous experience of implementing innovative solutions within a property service.
- Knowledge of development of processes and procedures and experience of change management.
- Excellent communication skills, both oral and written
- Ability and experience of managing & motivating teams.
- Experience of effective management of dispersed teams, inc contractors.
- Experience of customer focussed service delivery.
- Relevant Management qualification/s.
- Detailed knowledge of Health & Safety legislation and regulations.
- Excellent IT, financial management and budgetary skills
- Excellent Project management skills.
- Previous experience of implementing innovative solutions to deliver excellent services.
- Good knowledge of legislative & regulatory requirements associated with building compliance risks.
- Effective change management principles and effective in delivering change when required.
- Experience of procuring contractors and suppliers and delivering VfM.
- Proven experience of Implementation & delivery of contracts
CLOSING DATE FOR APPLICATIONS FRIDAY 11 OCTOBER 2024
APPLICATIONS BY CV ONLY, PLEASE
