Customer Service Administrator / Administration Assistant

Customer Service Administrator / Administration Assistant with previous experience in a customer service environment, an enthusiastic, hardworking approach and excellent communication skills, is required for a well-established company based in Scunthorpe, North Lincolnshire.

SALARY: Competitive Salary + Generous Benefits (see below)

LOCATION: Scunthorpe, North Lincolnshire (DN15) - 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 8 hours per day, between 8am and 5pm Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for Customer Service Administrator / Administration Assistant with previous experience in a customer service environment, an enthusiastic, hardworking approach and excellent communication skills.

Working as the Customer Service Administrator / Administration Assistant you will join a busy Customer Service Team where you will be the first point of contact for customers, providing excellent service and support.

As Customer Service Administrator / Administration Assistant you will assist with the Team’s day-to-day tasks, ensuring that information is recorded accurately, and the company’s high standards are met.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant will include:

• Answering incoming telephone calls and responding to customer inquiries via telephone and email

• Processing customer orders accurately and efficiently, including manual order entries

• Processing EDI order exceptions and ensuring timely delivery to customers

• Investigating and resolving customer issues or queries promptly and effectively

• Maintaining accurate customer records and ensuring data integrity

• Liaising with internal and external stakeholders to ensure smooth order fulfilment

CANDIDATE REQUIREMENTS

• Proven experience in a customer service or administration role

• Good record of working accurately and to high standards

• Excellent communication and interpersonal skills, both written and verbal

• Strong telephone manner and the ability to build rapport with customers

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team

• Excellent organisational and time-management skills with the ability to prioritise tasks effectively

• A proactive and problem-solving approach to work

COMPANY BENEFITS

• Competitive Salary
• Clean & Safe Working Environment
• 20 days holiday per year plus 8 Bank Holidays
• Healthcare cash plan
• Personal Life Insurance (4 x Salary)
• Pension - Salary Exchange Group scheme with Royal London
• Paid Breaks
• PPE and Work Wear Supplied
• Full Training Provided
• Free and Secure Onsite Parking
• Free drinks (3 per shift)

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12965

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