Customer Service Apprentice

We are recruiting a Customer Service Apprentice for a client in Scunthorpe.

The role is working Monday – Friday, 32.5 hours a week.

You will be studying towards a level 2 Customer Service qualification and the course is expected to last up to 15 months including the end point assessment.

The role offers a salary of £6.40 therefore offers the opportunity to earn whilst you learn. The wage will increase to NMW following the initial 12 months for aged 19 or over.

Job Overview:

The Customer Service apprentice will play a crucial role in supporting the customer services team. The successful candidate will handle existing customer relations and potential new customer enquiries, requiring effective communication and problem-solving skills to coordinate resolutions with both customers and internal teams.

Responsibilities:

• Action email/phone enquiries
• Answer intercom at front barrier
• Sales order processing & invoicing
• Booking transport
• Action credit notes
• Update daily sales spreadsheets
• Updating OTIF reports
• Document scanning/filing
• Purchase order processing
• Updating orderbooks
• Despatching sample requests
• Producing stock reports
• Allocating customer payments
• Banking/Petty cash
• Ordering stationary
• Checking and distributing incoming post

Does the above sound like your ideal next role? If so, we would love to hear from you.

Please apply directly through this advertisement.