Neighbourhood Services Team Operative

Neighbourhood Services Team Operative:

Overall Purpose of Job

To provide a high quality and customer focused neighbourhood based service to tenants, ensuring that internal and external communal areas are maintained to the agreed Neighbourhood Standard.

To undertake minor repairs, general maintenance and environmental projects.

Manual Driving Licence required for this role

We offer all our employees a great package of benefits too, including:

• Competitive salary (23,936.54) which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

Main Responsibilities

• To ensure all communal areas and estates are kept free of hazards and minimise the risk to any person by undertaking regular checks of neighbourhoods and communal areas, including fire alarm checks and snow/ice clearance.
• To be responsible for the categorising the risks and hazards found, deciding the timescale for remedial action and ensuring the completion of the work.
• To carry out jobs for our tenants in accordance with company policies and procedures and H&S legislation. These tasks can include, but are not limited to; general maintenance, painting & decorating, gardening tasks, environmental project delivery & moving/delivering an assortment of materials.
• To programme and provide things such has replacement fobs to our tenants and master fobs to ongo staff within the agreed timescales.
• To continually assess the neighbourhoods for remedial works including remedial works to trees, paths, fencing and communal areas.
• To have regular contact and communicate effectively with tenants and maintain a visible neighbourhood based service that meets the needs of our tenants and achieves its targets and objectives.
• To coach. Mentor and supervise apprentices, volunteers and those on work experience as required.
• To highlight and carry out neighbourhood based services to improve the appearance of them and local environments.
• To undertake initial investigations into neighbourhood based tenancy breaches as required and provide photographic evidence and comprehensive reports to other colleagues.
• To provide assistance at any community development events hosted by Ongo as required.
• To work with other Ongo teams and external agencies to find solutions to neighbourhood based problems.
• To assist with the management of other neighbourhood based services such as grounds maintenance and undertake minor repairs if appropriate.

• Ensure the cleanliness, security & safety of internal communal areas to an agreed standard and timescales. Under the direction of the Neighbourhood Services Supervisors and Team Leaders ensure that specification requirements are met, this includes;
• Cleaning, disinfecting halls, landings and other publicly used internal areas.
• Sweeping and litter-picking, bin disinfecting and emptying
• Mopping / vacuuming of floors, stairs, landings and walkways, work-surfaces.
• Removal of ingrained dirt from all surfaces.
• Periodic deep cleaning of communal areas to an agreed frequency.

• Provide cleaning services to ongo facilities, buildings & properties in line with contract specification requirements.
• To carry daily vehicle and equipment checks and ensure that they meet all legislative requirements.
• Be responsible for tools & equipment.
• Neighbourhood Operatives may be required to work outside normal office hours, at weekends and on Bank Holidays to provide support to tenants, and to ensure that designated footpaths are kept clear of snow and ice. They may also be required to support community events outside normal office hours. In these situations, the operative will be paid or given time in lieu, and we will endeavour to give as much notice as possible in instances where these situations arise.
• To undertake any other duties and responsibilities commensurate to the grading of the post as considered appropriate by management.

Knowledge, Skill & Experience Required

• Health and Safety & COSHH awareness.
• Ability to carry out a range of skilled repairs and general maintenance work.
• Experience of caretaking, cleaning, repairs or others relevant to the area of work
• Partnership working with a variety of different people and organisations.
• Ability to use ICT systems including, Microsoft outlook, databases and the use of IPads etc.
• Ability to organise own workload and possess effective time management skills.
• Physically fit.
• Full clean driving licence.
• Effective communication skills.
• Working as part of a team, as well as on an individual basis.
• Previous experience of either a trade or handy van role.
• Experience of using various hand tools.
• Have the ability to work with individuals from varying backgrounds and be able to communicate difficult decisions in a caring consistent manner.
• Be able to develop and deliver coaching and training to meet needs of individuals.
• Able to supervise others as required.
• Ability to work flexibly, including evening/weekend working.

Closing Date - 24th December 2024

Interview Date - 10th January 2025