Regional Service Manager

Livingston

Circa £51k + company vehicle

Exciting opportunity available for a Regional Service Manager with commercial operations background to join a market leading special purpose vehicle organisation to deliver the highest possible levels of customer service to Scotland region (based in Livingston) and ensure the Service Centre operates in an efficient and effective way.

Regional Service Manager Responsibilities:

Attend to customer requirements
Maximise the use of the resources available to the Service Centre
Ensure that the service technician's work is completed to the highest mechanical standards
Administration activities are completed correctly
Always ensure that a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards.
When necessary, assist the Service Centre controller with the prioritising of the engineer workload to ensure that all work is covered in good time.
Ensure that the Service Centre monthly objectives are completed
Continually monitor depot overheads and ensure spend does not exceed budget.
Maximise the profitability of the Service Centre
Continual monitor and look to improve Service Centre staff efficiency, productivity, and utilisation.
Provide technical support to problem jobs.
Ensure the correct levels of parts are held in both the Service Centre parts department and technician's van.
Ensure the highest level of 'Fixed First Visit' is achieved
Approving holiday within the Service Centre.
Identify technician training
Annual and probationary personal appraisals
Make regular customer visits as required.
Control of contracts

Regional Service Manger Qualifications/Experience:

Previous experience in service manager role
Comfortable in a customer facing experience
From special purpose vehicle/plant/ manual handling/ HGV background
Good communicator
Experienced with SAP system (Desirable)
Good management experience
Clean driving licence

If you're in the Regional Service Manager click apply now

Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

INDKA