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- Provide a high quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support  plans with them implementing, monitoring and reviewing documentation within agreed timescales.
- Signpost and support customers to access additional external support and resources including: primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, Â counselling and therapeutic programmes.Â
- Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the  customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings  paperwork. And support customers to apply for housing and council tax benefit.Â
- Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety.
- Ensure customers and stakeholders have access to good quality information about the clients services including scheme information, customer handbooks and welcome packs.Â
- Work together with customers to agree a tailored individual budget plan which helps them to improve their money management skills and which enables them to maintain their tenancy.
- Provide resettlement services and support for customers transitioning into new accommodation. Offer support, advice, advocacy and ‘signposting’ to customers living in the community (Outreach). Actively and regularly engage with local community meetings and initiatives such as One-Stop-Shops, Mental Health Action Groups, Multi Agency Risk Assessment Conferences (MARAC), Homeless forums, statutory services and community participation initiatives.
- Knowledge of domestic abuse and social care sector and relevant legislation including housing/homelessness
- Demonstrable experience of working in housing management and / or housing related support service.
- A good understanding of the needs of customers in supported accommodation, supported living and other social care settingsÂ
- A good understanding of the needs of customers living in the community including outreach
- IT awareness including Microsoft Word and Outlook
- A working knowledge of welfare benefit
- Enhanced DBS Check
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
