Customer Service Advisor

Job Summary: We are seeking a dedicated and detail-oriented Customer Service Advisor to join the team of a well-known manufacturing and distribution company near Seaham. The successful candidate will be responsible for understanding customer needs and delivering exceptional service, managing customer orders, and supporting the sales team with various administrative tasks.

Key Responsibilities:

• Understand customer needs and requirements to deliver exceptional customer service.
• Answer and field telephone calls to the wider team.
• Assist in the production of quotations and processing of customer orders.
• Advise customers of any delays in deliveries.
• Send payment links to customers and advise the accounts team when payments are taken, as well as chase up any unpaid proformas.
• Convert quotes to orders and issue them to the Warehouse team for picking and dispatch.
• Follow up on quotes provided to customers.
• Assist in daily sales invoice processing.
• Perform other ad hoc duties and provide holiday cover for the sales administrator.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and software for order processing and customer management.
• Ability to work independently and as part of a team.
• Previous experience in a customer service or sales support role is preferred.

Benefits:

• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.
• Extra day off for your birthday! 
• Free on-site parking 

If you feel you have the right skillset for this role, apply now!