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We are seeking a dynamic and experienced Customer Service Administrator to join the team at an exciting period of growth. The successful candidate will play a key role in supporting our Customer Services team, ensuring the delivery of first-class service in a busy office environment. This is an excellent opportunity for someone with a background in customer services, strong communication skills, and a desire for self-development.
Benefits- Up to £23,000 basic salary
- Annual 10% discretionary bonus
- Pension and private healthcare
- Free onsite parking
- Manage inbound and outbound customer calls for orders and product queries
- Handle troubleshooting and complaints for all products, including software and mobile apps
- Process orders and maintain data input
- Proactively engage with customers to manage relationships and identify additional support needs
- Follow standardised procedures and deadlines, documenting all customer interactions in the CRM system
- Liaise with 3rd party partners to ensure timely deliveries
- Background in Customer Services
- Strong interpersonal communication skills
- Experience in complaint handling
- Excellent IT skills
- Attention to detail and accuracy
- Flexibility and ability to adapt to a rapidly changing environment
If you are a self-motivated professional with a passion for delivering exceptional customer service and administration - Apply now and be part of our dedicated team!
