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If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.
Resource Planner
Salary: 11.49 per hour
Location: GL5, Stroud
Hours: Monday-Friday- 9am - 5.30pm
Till December 2025 with possible extension
Job Purpose: To provide a comprehensive resource planning, scheduling, and repairs diagnostic service to stakeholders, while maintaining excellent customer focused service.
KEY DUTIES
- Provide a frontline customer focused service to tenants, leaseholders, trade operatives and stakeholders
- Ensure effective planning of trade operatives when allocating jobs using an electronic scheduling system
- Co-ordinate and manage changes to operative's diaries including annual leave and sickness
- To administer and schedule servicing regimes for SDC owned and managed properties, for example Gas Safety Inspections and Electrical Periodic Tests
- To be responsible for providing an administration service for the effective organisation of the Council's in house service provider, and support contractors
- To have an understanding of the Council Financial Regulations, Contract Standing Orders and Divisional Procedures and ensure that these are fully complied with at all times
- Resolve queries and complaints where possible including advising customers of the corporate complaints procedure
- Contribute effectively to the performance of the team, actively promoting customer participation, proactively gaining customer satisfaction information and ensuring value for money is achieved in all aspects of the Service
- Contribute as required to the provision of repair information to maintain and update the Council's stock condition database
SKILLS AND KNOWLEDGE
- Good written and verbal communications skills
- Experience of working with the public
- IT literate
- Have a general understanding of Natural Gas and Renewable Technology
- Ability to diagnose faults over the phone using diagnostic software
- Ability to manage own time and workload
- Proficient at taking repairs requests, raising inspections/works orders using the integrated computer system, categorising repairs requests according to urgency and customers needs ensuring compliance with best practice
- Ability to undertake work concerning more involved tasks confined to one function or area of activity, which requires a good standard of practical knowledge and skills in that area of activity.
Apply today and if successful, a full job description will be sent across
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
