Business Development Executive

Location: Sevenoaks, Kent

Salary: £25k - £30k (OTE £40K - £50k) DOE

About Us:

ICE Services Group is a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. We pride ourselves on delivering exceptional service in challenging environments, including biohazard cleanup, oil spill response, mould remediation, fire and flood restoration, chemical spill management, and trauma scene cleaning.

The Business Development Executive is responsible for managing all inbound sales traffic to the business as well as undertaking outbound calls, identifying new business opportunities, and building strong relationships with clients. This role requires excellent communication skills, a proactive approach, and a passion for sales and customer service.

ICE Services Group is an emergency response business and as such does require the Sales team to work on a rota basis to cover evenings and weekends.

Hours of Work: This is a full-time office-based role with core hours being 8:30 am to 5 pm. However, the team works on an on call rota which includes evening and weekend work every 6 weeks.

Key Responsibilities:

Handle inbound calls, emails and live chat from potential and existing clients, providing information about our services and addressing inquiries.
Make outbound calls to prospective clients to introduce our services and generate new business leads.
Identify and pursue new business opportunities through market research and networking.
Contacting potential new clients using phone and email to gauge interest and plan meetings
Preparing client presentations and materials, including PowerPoint and sales displays
Negotiating business terms with new and existing clients using phone, email and in-person meetings.
Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
Collaborate with the sales and marketing teams to develop and implement effective strategies for business growth.
Achieve and exceed sales targets and performance metrics.
Maintain accurate records of client interactions and sales activities in the CRM system.
Stay up-to-date with industry trends and competitor activities.

Requirements:

Proven experience in a sales role, preferably within the cleaning or related industry.
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Ability to work independently and as part of a team.
Proficiency in using CRM software, ideally BigChange and other sales tools.
Knowledge of the specialist cleaning industry is a plus.
Willingness and ability to work evenings and weekends on a rota basis

What We Offer:

Competitive salary and commission structure.
Comprehensive training and development opportunities.
A supportive and collaborative work environment
Opportunities for career advancement within the company.
Pension, paid holiday, Medical Cash plan, EAP