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- Maximising income & profitability, by improving membership base, occupancy, utilisation and service standards.
- Delivering a service which significantly contributes to the development and achievement of business aims and financial targets.
- Develop, own and regularly review site business plans and budgets, ensuring they contribute to the strategic aims and objectives of the business.
- Using best practice and innovation to achieve excellent customer service.
- Increase the social value of the programme and events delivered.
- Proactively engage with stakeholders to maximise the mutual benefit that these relationships provide.
- Securing best value in delivery and continuous improvement in the provision of the service.
- Manage and develop staff resources so that they are highly engaged, and highly performing, role modelling the company's values and behaviours.
- Foster a culture of compliance across all areas, supporting, developing and ensuring adherence by all staff to policies and procedures.
- Take responsibility for health and safety and actively participate in the maintenance and improvement of the overall Company Health and Safety culture ensuring effective implementation by all staff.
- Degree/NVQ Level 4 or equivalent in a relevant discipline.
- Experience in management of large-scale leisure facilities and/or multi-site facilities.
- Proven ability to lead, motivate and develop high performing teams with a culture of high employee engagement and collaboration.
- Experience of interpreting strategic organisational priorities, driving quality and consistency and translating these into operational reality, ensuring alignment and buy-in from all levels of the organisation.
- Experience of working in rapidly changing environment, policy framework and being responsive to altering demands.
- Experience of negotiating, and stakeholder management and the credibility to gain confidence and trust from internal and external partners up to the most senior level of their organisation.
