Resident Involvement Officer

Resident Involvement OfficerKent (Sevenoaks Office Base)Housing AssociationPermanent37 hours - Hybrid/Flexible Working Available£37,291 per annum

Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies. THE ROLEAs a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.

• Lead and support resident involvement groups, projects, and initiatives.
• Facilitate innovative approaches to resident involvement and identify improvement opportunities.
• Raise the profile of resident involvement across the organisation.
• Engage residents in a diverse and inclusive manner.
• Maintain accurate records of involvement activities.
• Provide detailed reports and assist in preparing reports for the Executive Team and Board.
• Collaborate with external partners and housing professionals to share and enhance best practices.

THE CANDIDATEThe ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.

• Strong organisational and administrative skills.
• Experience in researching, planning, and evaluating projects or events.
• Ability to understand and utilise performance information and data.
• Proficiency in Microsoft Office and adaptability to new technology.
• A clean driving licence and access to a vehicle.

THE CONTRACT

• 37 hours per week
• Permanent
• Hybrid working model with flexibility for evening and weekend events.

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call on to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!