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Do you have great Customer Service Skills?
Are you detail oriented with an investigative mindset?
Are you organised and able to work to deadlines?
Our client, a world class engineering firm based in Sevenoaks, are looking to recruit a Customer Returns Advisor with strong customer service and administration skills to join their busy Customer Returns and Quality team. You will assist the team in managing the returns process from start to finish, whilst maintaining constant communication with manufacturers and customers to manage expectations and answer all queries.
Our client value fairness, trust, customer orientation, empowerment, a willingness to change and teamwork and offer a resilient work culture, prioritising mental health and wellness in the modern workplace. As a reflection employee benefits include enhanced Pension and Holiday entitlement with continuous service, Health, and Medical Cover and an annual on target Production Bonus.
As a Customer Returns Advisor key responsibilities duties include:
- Receiving and logging returned goods
- Assessing and determining the nature of the return
- Managing customer and client communication including complaints
- Verifying the sales order date and checking warranty periods
- Issuing credits where applicable and returning faulty goods to the global manufacturers.
- Completing general administration tasks for the Quality department
The ideal Customer Returns Advisor will have:
- Recent experience in a busy Customer Service, Manufacturing or Quality environment
- Excellent verbal and written communication skills
- A good eye for detail
- Be able to multitask, problem solve and work to deadlines
- Working knowledge of Microsoft Office programmes
This is an office-based position, Monday to Thursday 7.30am-4.00pm and Friday 7.30am-12.30pm. 37 Hours a week
If you are looking for a new challenge, then we would love to hear from you. Please send your CV to apply or call James in the office to discuss in more detail.
