Triage Officer

Triage Officer
Sevenoaks
6 Month FTC
16 Hours Per Week
14,716 pro-rata (34,033 FTE)

We are recruiting a Triage Officer for a Housing Association based in Sevenoaks to manage referrals and support residents in maximising income and accessing essential services.

THE ROLE
As a Triage Officer, you will be responsible for receiving, assessing, and triaging referrals as the first point of contact for Communities team services. You will support the distribution of hardship funding and collaborate with internal and external teams to provide excellent customer service.

• Receive and prioritise referrals for Communities services
• Monitor and manage the Communities Hub mailbox
• Answer telephone and email queries from internal and external customers
• Provide advice to residents on managing debts, maximising income, and sustaining tenancies
• Signpost residents to welfare support and external grants as needed
• Administer financial transactions, ensuring payments are processed accurately
• Coordinate the distribution of food, energy, and fuel vouchers
• Deputise for the Performance and Reporting Officer as needed

THE CANDIDATE
The ideal candidate will have previous experience in a similar role within the housing or social care sector. You will also have:

• Knowledge of welfare benefits and tenancy sustainment
• Understanding of debt-related issues and financial exclusion
• Experience using Microsoft Teams, Word, Excel, and Outlook
• Strong organisational skills, able to manage competing demands under pressure
• Ability to liaise with colleagues, tenants, and external stakeholders

THE CONTRACT

• 16 Hours Per Week
• 6 Month Fixed Term Contract
• 14,716 pro-rata (34,033 FTE) per year, plus benefits

HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!