Claims Administrator

We are currently recruiting a talented Administrator to work within our established Sevenoaks office. If you are a self-motivated individual who is eager to develop their career, is customer focused, professional and has keen attention to detail this is a great opportunity to either start or enhance your insurance career. 

You will be responsible for managing the administration of all inbound and outbound communications. Support the claims function by way of ensuring sufficient stationery supplies. You will provide general administrative support to the Claims Function and Management Team.

Role: Claims Administrator

Locations: Sevenoaks

Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week

Salary: £24,255 Plus additional £1000 bonus per annum paid quarterly 

What you will be doing:

• Effectively reference inbound communication and allocate to relevant claim

• Provide assistance with all outgoing mail including special and recorded delivery requests in line with best practice process

• Scanning and referencing open and closed post items

• Assist with managing stock control and ordering of supplies, including stationery, letter head and office sundries

• Transferring historic paper files to electronic format

• Organisation and maintenance of image-based documentation and folders

• Providing assistance with all ad hoc administrative tasks where required to support the team/department and /or Management Team

• Effectively use Visualfiles to reference post

• Ability to apply knowledge of the service suppliers to effectively manage required administration tasks

• Endorse and drive company values and behaviours

 What we’re looking for:

• Able to understand bespoke systems and be proficient in all Microsoft office products
• Excellent warm personable manner
• Patient and empathetic
• Meticulous attention to detail
• Target driven and motivated

About Acorn Insurance 

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays

• Company Sick Pay Scheme

• Company Paid Maternity & Paternity Leave

• Generous Company Pension Scheme

• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)

• A wide network of mental health first aiders.

• Our very own reward and discount platform "Your tomorrow"

• Fresh fruit Deliveries twice a week

• £250 Refer a friend bonus

• Cycle to work scheme

• Free eye test vouchers and a contribution towards the frames

• Regular Employment Engagement including ongoing competitions with fantastic prizes

• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.  

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.