MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.
Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.
Skills & Abilities:
* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages
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Income Officer
MMP Consultancy
Posted 13 hours ago, valid for 17 days
Sevenoaks, Kent TN13 1AX, England
£17.6 - £23.22 per hour
Part Time
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Sonic Summary
- MMP Consultancy is seeking an Income Recovery Officer for a temporary position with a housing provider in Kent.
- The role involves maximizing income through prompt recovery of rent arrears and managing rent accounts for various tenancy types.
- Candidates should have a minimum of two years of experience in income recovery or a related field, along with a full driving license and access to a vehicle.
- The position offers a salary of £28,000 to £30,000 per year, depending on experience.
- Applicants must demonstrate excellent customer service skills and a track record of meeting challenging targets.