We are proud to be working on behalf of a leading food manufacturer of high quality products. They are now looking to recruit a Commercial Manager to join them on a full time and permanent basis.
Reports to: Marketing & Sales Director
Role Purpose
- Manage a diverse range of customer accounts across different channels.
- Oversee the profitable growth of food manufacturing and foodservice sales.
- Identify and evaluate additional profitable opportunities.
- Supervise the Sales Manager.
- Support the sales team, customer service team, and NPD.
- Serve as the primary contact for account-specific matters.
- Manage and coordinate all business-wide projects related to your accounts.
- Build and maintain strong, enduring customer relationships.
- Achieve all relevant KPIs.
Requirements
- Advanced commercial skills and proficiency in margin analysis.
- Excellent communication and relationship-building abilities, both internally and externally.
- Site-based with travel to customers and the option for some home working.
- Willingness to travel as needed.
- Promote a collaborative, positive, and solution-oriented team culture.
Key Responsibilities
People Management
- Lead the Sales Manager, ensuring maximisation of opportunities and margins while achieving KPIs.
- Be well-acquainted with all accounts, providing support and guidance as needed.
Relationship Management
- Maintain strong, collaborative relationships with customers to ensure the business is their preferred supplier.
- Keep accurate, up-to-date records of all customer interactions and share relevant information to maintain high customer satisfaction.
- Regularly communicate account-related information to all relevant stakeholders.
Account Management
- Develop and implement customer strategies to meet growth targets in sales, margin, volume, and NPD.
- Increase product penetration in alignment with company goals and personal KPIs.
- Maintain and improve margin performance.
- Conduct market analysis, including competitor products, packaging, USPs, and marketing strategies.
- Assess and provide feedback on NPD/EPD to drive growth and stability.
- Attend networking events and industry trade shows to support these objectives.
- Become anexpert, fully understanding and sharing the USPs of the business.
Project Management
- Oversee all projects related to your accounts, acting as the central point of contact for both internal and external stakeholders.
- Ensure project plans and actions are well-structured, communicated, and delivered on time.
- Maintain a continuous improvement mindset, seeking ways to enhance project outcomes for the business and customers.
Qualifications and Experience
- Extensive experience in B2B sales, ideally within the food manufacturing sector.
- Ability to perform under pressure and meet strict deadlines.
- Excellent communication skills and proficiency in Excel.
- Strong analytical and data skills.
- Experience in project management.
- Proven track record of effective teamwork.
- Experience in food service or the dairy industry is advantageous.
- A background in food science or technology is a plus.