Job Title: Despatch Clerk Operator
Position Type: Temporary (Until August 2025)

Working Hours:

Pay Rate: 11.50 per hour

Main Responsibilities

Assist the Transport Coordinator to ensure the efficient operation of the despatch desk.
Produce site paperwork, consignment notes, and picklists accurately.
Operate the weighbridge (site-dependent) in compliance with company procedures and policies, ensuring vehicles are weighed in and out appropriately.
Ensure goods are received and despatched accurately following company protocols.
Produce accurate information for ship discharges (site-dependent).
Clearly explain health and safety site rules to haulage contractors.
Check legal compliance with required legislation (e.g., ADR documentation).
Regularly communicate with haulage companies to ensure outstanding bookings are completed daily, addressing any issues with the Transport Coordinator and Site Management.
Communicate politely and courteously over the phone.
Confirm picklists accurately.
Answer telephone calls and pass on detailed, clear messages.
Follow company procedures for IT systems, business administration processes, and policies.
Work under the guidance of the Business Support Services team to adhere to company policies and procedures.
Perform any reasonable requests to ensure the efficient execution of the role.

Knowledge, Skills, and Experience Required

A proactive, "can-do" attitude to ensure high levels of customer service.
Excellent telephone manner with the ability to communicate clearly at all levels and maintain composure under pressure.
Strong computer skills for accurate recording of information.
Competence in PC applications, including Microsoft Word and Excel.
Ability to work effectively in a small office team.

How to Apply

If you meet the requirements and are interested in this role, please apply directly to this advert with an up-to-date CV.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Despatch Desk Operator

Customer Service Advisor