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This brand is a leading global coffeehouse chain known for its high-quality coffee and welcoming atmosphere. It originated in the UK and has since grown to have a significant presence worldwide, becoming one of the most recognized names in the coffee industry. The brand is celebrated for its expertly crafted coffee, using carefully sourced beans that are roasted to perfection, ensuring a rich and consistent flavour in every cup.
Key Responsibilities of the Store Manager
- Lead and motivate a team to deliver outstanding customer service and achieve sales targets.
- Manage daily operations, including staff scheduling, inventory control, and cash management.
- Ensure the store maintains the highest standards of cleanliness, product quality, and presentation.
- Foster a welcoming and inclusive environment for customers and staff alike.
- Train, develop, and coach team members to reach their full potential.
- Monitor store performance and implement strategies to drive growth and profitability.
- Handle customer inquiries and complaints in a professional manner, ensuring customer satisfaction.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Promote sustainability initiatives, such as encouraging the use of reusable cups and reducing waste.
The right Store Manager
- Previous experience as a Store Manager or Assistant Manager in the retail, hospitality, or food service industry.
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent communication and interpersonal skills.
- Proven ability to meet and exceed sales targets.
- Strong organizational and problem-solving abilities.
- Passion for coffee and a commitment to delivering an exceptional customer experience.
- Knowledge of inventory management and financial reporting.
- Flexibility to work various shifts, including weekends and holidays.
