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Position - Telephone Collections Agent
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Requirements
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills - both writing/data entry and over the telephone
- Being comfortable working to targets - earning more money based on your achievements
- Strong IT skills - we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
- Problem solving abilities - able to ask the right questions to get the information you need
Back to searchTelephone Collections Agent
Inneo Recruitment Ltd
Posted 20 hours ago, valid for a month
Sheffield, South Yorkshire S5 8DP
Full Time
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Sonic Summary
- The position of Telephone Collections Agent involves making and receiving calls to recover outstanding debts from businesses and individuals.
- Candidates should have previous experience in a call center or credit control role, with clear communication skills and strong IT capabilities.
- The role requires handling sensitive conversations professionally and accurately entering payment details into a customer database.
- Successful agents will work towards personal and team targets, with the opportunity to earn more based on their achievements.
- The salary for this position is competitive, and candidates are encouraged to be comfortable making outgoing calls, even in difficult situations.
