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Client Relationship Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Client Relationship Manager to provide world class care to high profile customers across England.
Please note this is a remote role where you will need to be flexible to travel to sites across England for review meetings.
The Responsibilities
- Develop and maintain strong relationships with Clients, ensuring a data led approach to solutions.
- Prepare quotations in line with the Managing Director, Head of Commercial and Head of Finance for Clients on innovations, reports and updates in an efficient and timely manner.
- Provide industry leading research reports to clients in a timely manner, providing the foresight to enable them to enact change that positively impacts on their service levels.
- Conduct updates, period reviews and annual service reviews in a timely manner, ensuring actions are completed efficiently and effectively.
- Provide a bespoke service for those clients requesting additional points of note and strategic overview of improvements to services.
- Ensure meetings are documented, for the review with Head of Commercial and Managing Director.
- Work closely with internal Stakeholders such as Operations, IT, HR and Compliance to ensure robust mechanisms are in place to drive continuous improvements in results.
- Liaise with the Management Information team to review reports, and understand the information provided.
- Ensure a compliance driven focus is achieved throughout all dealings with clients.
- Be confident in the data being provided and know when appropriate to push back to the Client and be able to stand firm in difficult meetings and process complex information.
- Respond to escalations where required in a timely manner and ensure continuous improvement of processes are reviewed.
- Ensure exceptional customer satisfaction in all dealings with our clients.
- Upsell and cross sell new services and solutions to deliver revenue growth.
The Requirements
- Experience in a CRM capacity with proven experience of conducting service reviews onsite.
- Results driven, with demonstrable experience of delivering process improvement and initiating and delivering business change.
- Excellent organisational and prioritisation skills
- Good visual accuracy and attention to detail
- Strong written and verbal communication skills, with the confidence to liaise at all levels face to face and virtually.
- A logical approach to your work
- Proven ability to work on own initiative and as part of a team.
- Must be enthusiastic, motivated and committed to providing high quality service to clients.
If you are looking for an exciting new challenge to play a pivotal role in the ongoing evolution of a highly successful organisation, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
