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- Job Type: Part-time, Temp to Perm
- Location: Sheffield
- Hourly rate: £13.62 PAYE
- Schedule: 22.5 hours per week, Wednesday to Friday
We are seeking a Business Support Officer to join our local authority team in Sheffield. This role is crucial in supporting smaller businesses looking to scale up. You will act as a first point of contact, referring clients to business advisors and facilitating workshops.
Day-to-day of the role:- Serve as the first point of contact for businesses through call centre operations and direct landline communications.
- Refer clients to business advisors and facilitate their participation in relevant workshops.
- Manage calls and client interactions using the Storm telephone system.
- Perform administrative tasks primarily using Excel and the CRM system.
- Ensure accurate recording and handling of all client information.
- Experience in customer service, preferably in a call centre / call handling environment.
- Proficiency in using telephone systems.
- Strong skills in Microsoft Excel.
- Excellent communication skills, with a polite and professional phone manner.
- Ability to accurately record and manage customer information.
- Must be available to work on a set schedule from Wednesday to Friday, with a hybrid working arrangement.
- Competitive salary.
- Hybrid working model, allowing flexibility.
- Modern office environment near Electric Works Train Station.
- Opportunity for permanent employment after the initial 2-month period.
To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
